Introduction
BugaOps Solutions (“we”, “us”, or “our”) is the trading name used by BugaOps Solutions SRL and Bontila Bogdan Ioan PFA (Persoană Fizică Autorizată), both registered in Romania. The entity that contracts with you or receives your enquiry acts as the data controller for your personal data. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bugaops.cloud and use our services.
Information we collect
Information you provide
We collect information that you voluntarily provide when you:
- Contact us via our website form (name, email address, company name, message)
- Schedule a consultation through our booking system
- Engage our services (business contact details, project-related information)
- Subscribe to our newsletter or blog updates
Information collected automatically
When you visit our website, we may automatically collect:
- Usage data: pages visited, time spent, click patterns
- Device information: browser type, operating system, screen resolution
- Network information: IP address, approximate location (country/region)
- Cookies: essential cookies for site functionality and analytics cookies (with your consent)
How we use your information
We use the information we collect to:
- Respond to your inquiries and provide requested services
- Send you relevant communications about our services
- Improve our website and user experience
- Analyze website usage and trends
- Comply with legal obligations
- Protect against fraudulent or unauthorized activity
Data sharing
We do not sell your personal data. We may share your information only in the following circumstances:
- Service providers: With trusted third-party tools we use to operate our business (e.g., email services, analytics, CRM) under strict data processing agreements
- Legal requirements: When required by law, regulation, or legal process
- Business transfers: In connection with a merger, acquisition, or sale of assets (you would be notified)
Data retention
We retain your personal data only as long as necessary for the purposes outlined in this policy:
- Contact form submissions: Retained for 12 months after last interaction, then deleted
- Client project data: Deleted upon project completion unless a longer retention period is agreed upon
- Analytics data: Aggregated and anonymized after 26 months
Your rights
Under GDPR and applicable data protection laws, you have the right to:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your personal data (“right to be forgotten”)
- Restriction: Request restriction of processing
- Portability: Request your data in a machine-readable format
- Objection: Object to processing based on legitimate interests
- Withdraw consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact us at office@bugaops.cloud.
Security measures
We implement appropriate technical and organizational measures to protect your data, including:
- Encryption in transit (TLS/HTTPS) and at rest
- Multi-factor authentication (MFA) on all internal systems
- Regular security audits and access reviews
- Principle of least privilege for data access
- Secure data disposal procedures
Cookies
Our website uses cookies for:
- Essential cookies: Required for site functionality (no consent needed)
- Analytics cookies: Help us understand how visitors use our site (consent required)
You can manage cookie preferences through the cookie banner on our website or your browser settings.
International transfers
We are based in Romania (EU). If we transfer data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs).
Children’s privacy
Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children.
Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised “Last updated” date.
Contact us
If you have questions about this Privacy Policy or our data practices, contact us at:
- Email: office@bugaops.cloud
- Location: Romania (EU)
For complaints regarding data protection, you may also contact your local data protection authority.