About BugaOps
We help teams build, scale, and operate cloud infrastructure that's fast, reliable, and cost-effective.
BugaOps was founded by engineers who've been in the trenches. We've experienced the pain of 3 AM outages, fragile deployment scripts, and cloud bills that spiraled out of control.
We started BugaOps because we saw too many teams struggling with the same problems:
- Deployments that take hours and require multiple people
- Infrastructure that's brittle and poorly documented
- Cloud costs growing faster than revenue
- Security practices that are "good enough for now" but not audit-ready
We knew there was a better way. Modern DevOps practices—automation, infrastructure as code, observability, security by default—can transform how teams ship software.
But implementing these practices takes expertise and time that most teams don't have. That's where we come in.
Our Principles
Outcomes Over Hours
We're not here to bill hours indefinitely. We build platforms, train your team, and move on. Most engagements are 8-16 weeks.
Simple > Complex
The best solution is often the boring one. We avoid hype and recommend what's right for your team and stage, not what's trendy.
Teach, Don't Just Build
We don't want you dependent on us. Every engagement includes knowledge transfer, documentation, and training so your team can operate independently.
No Gatekeeping
DevOps shouldn't be mysterious. We share our knowledge openly through blog posts, case studies, and honest conversations.
How We Work
Remote-first. We work with clients globally. Effective async communication, clear documentation, and regular sync-ups keep projects on track.
Embedded in your team. We work alongside your engineers, not as an isolated consulting team. You have direct access via Slack, and we participate in your standups and planning.
Hands-on. We don't just create PowerPoints and hand off recommendations. We implement, test, and validate everything we build.
Transparent. You get regular updates, access to our work-in-progress, and honest assessments. If we think something is a bad idea, we'll tell you.
The Team
Alex Rivera
Founder & Principal Consultant
15+ years building and operating infrastructure at scale. Former SRE at a Fortune 500 company. Passionate about automation and reliability.
Jordan Kim
Senior DevOps Engineer
Cloud-native infrastructure expert. Kubernetes enthusiast, Terraform wizard. Helped dozens of teams migrate to modern platforms.
We also work with a network of trusted specialists for security audits, compliance, and niche platform work.
Where We Work
We're remote-first and work with clients globally.
Primary regions: US, EU (GDPR-compliant), UK
Hours: Flexible, with overlap for your timezone
Security & Data Privacy
We take data security seriously. As a consultancy that works with sensitive infrastructure, we hold ourselves to high standards.
🔒 Data Protection
- • All data encrypted in transit (TLS 1.3+) and at rest
- • No data reselling or third-party sharing
- • GDPR & CCPA compliant practices
- • Regular security audits
🛡️ Access Controls
- • MFA required for all team members
- • Least-privilege access to client systems
- • Secure credential management (1Password, AWS Secrets Manager)
- • All access logged and auditable
📋 Compliance Ready
- • SOC 2 audit preparation support
- • ISO 27001 alignment
- • HIPAA-aware practices (for healthcare clients)
- • NDA & data processing agreements available
🗑️ Data Retention
- • Project data retained only as long as needed
- • Client can request data deletion anytime
- • Automatic purging after engagement + 90 days (unless contractually required)
- • Secure wiping of all systems
Questions about security? Contact us at security@bugaops.cloud