Your All-in-One IT Partner
Everything IT, handled—so your team can get back to work.
Running a business is hard enough without worrying about Wi-Fi dead zones, ransomware, or printer drivers. We handle the IT headaches so you can focus on what matters—growing your business and keeping your team productive.
LAN & Wi-Fi Networking
Reliable, secure networks that just work
Backup & Disaster Recovery
Sleep better knowing your data is protected
Cybersecurity
Stay ahead of threats with proactive security
Endpoint & OS Management
Consistent, secure devices for your team
Printers & Peripherals
Print infrastructure that doesn't jam your workday
Helpdesk & Onsite Support
Fast, friendly IT support when you need it
Email & Collaboration
Microsoft 365 and Google Workspace done right
Licensing & Asset Management
Know what you have, what you pay, and when it expires
LAN & Wi-Fi Networking
The Pain
- • Slow, unreliable Wi-Fi with dead zones
- • Office moves become IT nightmares
- • No network segmentation (guests on your internal network)
- • Can't prioritize critical traffic (VoIP, video calls)
The Outcomes
- • Stable coverage everywhere, including meeting rooms
- • Fewer "Wi-Fi not working" tickets
- • Secure segmentation (guest network isolated)
- • Consistent, fast speeds for all users
Our Approach
- • Site survey and heat mapping
- • VLAN segmentation and QoS
- • Controller-based Wi-Fi (Ubiquiti, Aruba, etc.)
- • Guest network with captive portal
- • Mesh/wireless backhaul where needed
- • Cabling coordination with contractors
- • Config backups and documentation
- • Ongoing monitoring and optimization
Deliverables: Network map, device inventory, VLAN design, config backups, handover documentation
Backup & Disaster Recovery
The Pain
- • Ransomware could wipe out everything
- • Accidental deletions with no way to recover
- • Backups that have never been tested
- • Don't know how long recovery would take
The Outcomes
- • Fast RTO/RPO (back up in hours, not days)
- • Verifiable restores (we test quarterly)
- • Ransomware-resistant backups
- • Compliance-ready retention policies
Our Approach
- • 3-2-1 backup strategy (3 copies, 2 media, 1 offsite)
- • On-site NAS + cloud object storage
- • Immutable backups (can't be encrypted by ransomware)
- • Scheduled restore tests (quarterly)
- • RTO/RPO planning per workload
- • Automated monitoring and alerts
- • Retention policies (7–30–90 day snapshots)
- • Disaster recovery runbooks
Deliverables: Backup policy document, runbooks, test logs, retention plan, recovery SLA targets
Cybersecurity
What We Cover
- • EDR/antivirus deployment and monitoring
- • Patching SLAs (critical patches within 48 hours)
- • Email security (anti-phishing, SPF/DKIM/DMARC)
- • MFA/SSO rollout (Azure AD, Google, Okta)
- • Vulnerability scans and remediation
- • Security awareness training
The Outcomes
- • Fewer incidents (phishing, malware)
- • Rapid containment when issues arise
- • Audit-ready posture (ISO 27001, SOC 2)
- • Team knows how to spot threats
Security Foundations
- • Multi-factor authentication everywhere
- • Least-privilege access controls
- • Encrypted disks (BitLocker, FileVault)
- • Patch management automation
- • Email filtering and anti-phishing
- • Regular security awareness training
- • Incident response playbooks
- • Monthly security posture reports
Deliverables: Baseline hardening checklist, incident response playbooks, monthly security reports
Endpoint & OS Management
What We Manage
- • Windows, macOS, and Linux desktops/laptops
- • OS imaging and deployment automation
- • Mobile Device Management (MDM)
- • Patch management (OS and apps)
- • App catalogs and software deployment
- • Disk encryption (BitLocker, FileVault)
- • Local admin controls and least privilege
The Outcomes
- • Consistent, secure device builds
- • Faster onboarding (hours, not days)
- • Fewer "my laptop is slow" tickets
- • Remote wipe if device is lost/stolen
- • Compliance-ready device posture
How We Do It
- • Golden image profiles (Windows, macOS)
- • MDM platforms (Intune, Jamf, Kandji)
- • Automated app deployment
- • Self-service app catalogs
- • Onboarding kits (pre-configured devices)
- • Remote wipe and device lockdown
- • Compliance checks (encryption, AV, patches)
- • Device posture dashboards
Deliverables: Golden image profiles, MDM configuration docs, device posture reports, onboarding checklists
Printers & Peripherals
What We Handle
- • Network printer setup and configuration
- • Scan-to-email and scan-to-cloud
- • Print quotas and usage tracking
- • Driver management and updates
- • Maintenance scheduling (toner, repairs)
The Outcomes
- • Fewer paper jams and "printer not working" tickets
- • Predictable printing costs
- • Print from anywhere (cloud printing)
- • Secure printing (release codes)
Let's be honest: printers are terrible. But they're necessary. We make them slightly less terrible—networked, tracked, and maintained so you don't have to think about them until the toner runs out.
Deliverables: Printer map, usage reports, maintenance schedule, driver packages
Helpdesk & Onsite Support
How It Works
- • Channels: Web portal, email, phone
- • Priorities: P1 (critical), P2 (high), P3 (normal), P4 (low)
- • SLA targets: P1 response in 15–30 min, resolution within 4 hours
- • Onsite visits: Available in Romania and nearby regions
The Outcomes
- • Clear expectations (no more "when will this be fixed?")
- • Visible ticket backlog and status
- • Monthly reports (ticket volume, resolution time, CSAT)
- • Fast escalation for critical issues
What We Support
- • Password resets and account lockouts
- • Email and app issues
- • VPN and remote access
- • Printer and peripheral problems
- • Network connectivity issues
- • Hardware failures (we coordinate replacements)
- • New hire onboarding
- • Offboarding and device returns
Deliverables: Helpdesk onboarding guide, monthly ticket reports, CSAT surveys, escalation procedures
Email & Collaboration
What We Do
- • Microsoft 365 and Google Workspace setup
- • Email migrations (on-prem to cloud, or cloud-to-cloud)
- • Security baselines (SPF, DKIM, DMARC, MFA)
- • Retention policies and eDiscovery setup
- • DLP (Data Loss Prevention) rules
- • Teams, Meet, or Zoom rollout and training
- • Shared mailboxes and distribution lists
The Outcomes
- • Reliable email (no more "sent to spam" complaints)
- • Governed data (retention, legal holds)
- • Secure collaboration (external sharing controls)
- • Happy users (training and documentation)
Migration & Setup
Moving from on-prem Exchange? Switching from Google to Microsoft 365? We handle the entire migration—mailboxes, calendars, contacts, and shared folders—with zero downtime and minimal user disruption.
- • Pre-migration audit and planning
- • Pilot migrations with key users
- • Cutover weekend with rollback plan
- • Post-migration support and training
- • DNS and mail flow configuration
- • Security hardening (MFA, conditional access)
- • Retention labels and DLP policies
- • User training sessions
Deliverables: Tenant configuration sheet, retention policies, security baseline checklist, user training materials
Licensing & Asset Management
What We Track
- • Hardware inventory (laptops, desktops, phones, tablets)
- • Software licenses (Microsoft, Adobe, Slack, etc.)
- • Warranty and support contract expiration dates
- • End-of-Life (EoL) and End-of-Support (EoS) tracking
- • License optimization (unused seats, downgrade opportunities)
The Outcomes
- • Lower spend (stop paying for unused licenses)
- • Compliance-ready for audits
- • Proactive renewals (no surprise expirations)
- • Know what you have, where it is, who uses it
Lifecycle Management
We track every device from purchase to retirement: procurement, deployment, maintenance, and secure disposal. You'll always know what's in warranty, what needs replacing, and when licenses renew.
- • Procure: Vendor management, bulk pricing
- • Deploy: Imaging, tagging, tracking
- • Maintain: Warranty tracking, repairs
- • Retire: Data wipe, recycling/disposal
- • Asset register (live spreadsheet or CMDB)
- • EoL/EoS reports (plan replacements ahead of time)
- • License optimization reviews (quarterly)
- • Renewal calendar (no surprise bills)
Deliverables: Asset register, EoL/EoS reports, license optimization recommendations, renewal calendar
Simple, Transparent Pricing
No hidden fees. No surprise bills. Choose a tier that fits your team size and support needs.
Starter
Remote-first
Starting at €500/mo
- Up to 10 users
- Email & phone support
- Business hours (9–5 CET)
- Response: 4 hours
- Remote troubleshooting
- Basic security monitoring
- Monthly reporting
Growth
Hybrid support
Starting at €1,500/mo
- Up to 50 users
- Priority support
- Extended hours (8–6 CET)
- Response: 2 hours
- Quarterly onsite visits (Romania)
- MDM & patch management
- Security awareness training
- Asset tracking
Business
Fully managed
Starting at €4,000/mo
- Up to 200 users
- 24/7 critical support
- Response: 30 minutes
- Monthly onsite visits
- Dedicated account manager
- Full endpoint management
- Advanced security (EDR, MFA)
- Backup & DR included
- License optimization
All prices are starting points and depend on team size, complexity, and services included. Remote support across EU/UK; onsite available in Romania and nearby regions.
Frequently Asked Questions
What are your SLA response times?
Response times depend on priority and tier: • P1 (Critical): 15–30 minutes • P2 (High): 2–4 hours • P3 (Normal): Same business day • P4 (Low): 2 business days Resolution times vary by issue complexity but are tracked and reported monthly.
Do you only work with specific vendors?
No. We're vendor-neutral and work with your existing infrastructure (Microsoft, Google, Ubiquiti, Synology, etc.). We recommend solutions based on your needs, not vendor kickbacks.
Where do you provide onsite support?
We provide remote support across the EU and UK. Onsite visits are available in Romania and nearby regions (Hungary, Bulgaria, Moldova). For other locations, we can coordinate with trusted local partners.
What security standards do you follow?
We follow industry best practices including CIS Benchmarks, NIST frameworks, and GDPR compliance requirements. All our consultants are trained in security fundamentals, and we can help you meet compliance requirements (ISO 27001, SOC 2, etc.).
Who owns the data and credentials?
You do. Always. We document everything, use your credential vaults, and provide full handover docs. If you leave, you get everything—configs, passwords, runbooks, the works.
How long does onboarding take?
Typically 1–2 weeks. We audit your current setup, document everything, set up monitoring and ticketing, and train your team. You'll have a dedicated onboarding call and a written runbook by week two.
What happens if we want to leave?
No lock-in. Give us 30 days' notice. We'll do a clean handover: export all documentation, transfer credentials, train your replacement team or MSP, and ensure zero disruption.
Can you help with one-off projects?
Absolutely. Not ready for a monthly retainer? We offer project-based engagements for office moves, network refreshes, security audits, M365 migrations, and more. See our Solutions page for fixed-price packages.
Ready to Stop Worrying About IT?
Book a free 30-minute consultation. We'll audit your current setup, identify quick wins, and show you exactly how we can help.