Wi-Fi that works. Backups you’ve tested. Security that doesn’t rely on hope.
Managed IT for offices of up to 200 people. Remote support across the EU and UK, onsite in Romania.
What we cover
Eight practice areas in three groups. Take one monthly plan for all of it, or start with the area that hurts most.
- Remote support
- EU and UK
- Onsite
- Romania and nearby regions
- P1 response
- 15-30 minutes
- Onboarding
- 1-2 weeks
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Network and collaboration
The office connection, and the email and chat tools that depend on it.
LAN & Wi-Fi networking
Reliable, secure networks that just work.Sounds familiar
- Slow, unreliable Wi-Fi with dead zones
- Office moves become IT nightmares
- No network segmentation (guests on your internal network)
- Can’t prioritize critical traffic (VoIP, video calls)
After we are done
- Stable coverage everywhere, including meeting rooms
- Fewer “Wi-Fi not working” tickets
- Secure segmentation (guest network isolated)
- Consistent, fast speeds for all users
How we do it
- Site survey and heat mapping
- VLAN segmentation and QoS
- Controller-based Wi-Fi (Ubiquiti, Aruba, etc.)
- Guest network with captive portal
- Mesh/wireless backhaul where needed
- Config backups and documentation
Network map, device inventory, VLAN design, config backups, handover documentation
Email & collaboration
Microsoft 365 and Google Workspace done right.Sounds familiar
- Emails landing in spam folders
- External sharing is a free-for-all
- No retention policy, no legal hold capability
After we are done
- Reliable email (no more “sent to spam” complaints)
- Governed data (retention, legal holds)
- Secure collaboration (external sharing controls)
- Happy users (training and documentation)
How we do it
- Microsoft 365 and Google Workspace setup
- Email migrations (on-prem or cloud-to-cloud)
- Security baselines (SPF, DKIM, DMARC, MFA)
- Retention policies and eDiscovery setup
- DLP (Data Loss Prevention) rules
- Teams / Meet / Zoom rollout and training
Tenant configuration sheet, retention policies, security baseline checklist, training materials
-
Backup, recovery and security
Tested restores and fewer incidents, so a bad day stays a bad day.
Backup & disaster recovery
Sleep better knowing your data is protected.Sounds familiar
- Ransomware could wipe out everything
- Accidental deletions with no way to recover
- Backups that have never been tested
- Don’t know how long recovery would take
After we are done
- Fast RTO/RPO (back up in hours, not days)
- Verifiable restores (we test quarterly)
- Ransomware-resistant backups
- Compliance-ready retention policies
How we do it
- 3-2-1 backup strategy
- On-site NAS + cloud object storage
- Immutable backups (ransomware-proof)
- Scheduled restore tests (quarterly)
- RTO/RPO planning per workload
- Disaster recovery runbooks
Backup policy document, runbooks, test logs, retention plan, recovery SLA targets
Cybersecurity
Stay ahead of threats with proactive security.Sounds familiar
- Phishing attacks landing in inboxes daily
- No MFA, shared admin passwords
- Patches falling months behind
- No idea what a breach would cost you
After we are done
- Fewer incidents (phishing, malware)
- Rapid containment when issues arise
- Audit-ready posture (ISO 27001, SOC 2)
- Team knows how to spot threats
How we do it
- EDR/antivirus deployment and monitoring
- Patching SLAs (critical patches within 48h)
- Email security (anti-phishing, SPF/DKIM/DMARC)
- MFA/SSO rollout (Azure AD, Google, Okta)
- Vulnerability scans and remediation
- Security awareness training
Baseline hardening checklist, incident response playbooks, monthly security reports
-
Endpoints and helpdesk
Consistent devices, a helpdesk that answers, and a clear view of what you own.
Endpoint & OS management
Consistent, secure devices for your team.Sounds familiar
- Every laptop is set up differently
- Onboarding takes days, not hours
- No central way to push updates or wipe a lost device
- “My laptop is slow” tickets never end
After we are done
- Consistent, secure device builds
- Faster onboarding (hours, not days)
- Fewer helpdesk tickets
- Remote wipe if device is lost or stolen
How we do it
- Windows, macOS, Linux management
- OS imaging and deployment automation
- Mobile Device Management (MDM)
- Patch management (OS and apps)
- Disk encryption (BitLocker, FileVault)
- Local admin controls and least privilege
Golden image profiles, MDM configuration docs, device posture reports, onboarding checklists
Helpdesk & onsite support
Fast, friendly IT support when you need it.Sounds familiar
- “Who do I email when something breaks?”
- No visibility into ticket backlog
- Critical issues treated the same as password resets
After we are done
- Clear expectations (no more “when will this be fixed?”)
- Visible ticket backlog and status
- Monthly reports (volume, resolution time, CSAT)
- Fast escalation for critical issues
How we do it
- Channels: web portal, email, phone
- P1 / P2 / P3 / P4 priority routing
- SLA: P1 response in 15-30 min, resolution < 4h
- Onsite visits in Romania and nearby regions
Helpdesk onboarding guide, monthly ticket reports, CSAT surveys, escalation procedures
Printers & peripherals
Printers are terrible. We make them slightly less terrible.Sounds familiar
- Jams, driver issues, mystery offline printers
- No usage tracking or cost visibility
- Scan-to-email never actually works
After we are done
- Fewer “printer not working” tickets
- Predictable printing costs
- Print from anywhere (cloud printing)
- Secure printing (release codes)
How we do it
- Network printer setup and configuration
- Scan-to-email and scan-to-cloud
- Print quotas and usage tracking
- Driver management and updates
- Maintenance scheduling (toner, repairs)
Printer map, usage reports, maintenance schedule, driver packages
Licensing & asset management
Know what you have, what you pay, and when it expires.Sounds familiar
- Paying for seats nobody uses
- Surprise license renewals and audits
- No idea what hardware is out there
After we are done
- Lower spend (stop paying for unused licenses)
- Compliance-ready for audits
- Proactive renewals (no surprise expirations)
- Know what you have, where it is, who uses it
How we do it
- Hardware inventory (laptops, desktops, phones, tablets)
- Software licenses (Microsoft, Adobe, Slack, etc.)
- Warranty and support contract expiration tracking
- End-of-Life and End-of-Support tracking
- License optimization (unused seats, downgrades)
Asset register, EoL/EoS reports, optimization recommendations, renewal calendar
Monthly plans
No hidden fees and no surprise bills. Pick the tier that fits your team size and support needs.
- Recommended
Growth
Hybrid support
€1,500+
- Priority support
- Extended hours (8-6 CET)
- Response: 2 hours
- Quarterly onsite visits (Romania)
- MDM & patch management
- Security awareness training
- Asset tracking
-
Starter
Remote-first
€500+
- Email & phone support
- Business hours (9-5 CET)
- Response: 4 hours
- Remote troubleshooting
- Basic security monitoring
- Monthly reporting
-
Business
Fully managed
€4,000+
- 24/7 critical support
- Response: 30 minutes
- Monthly onsite visits
- Dedicated account manager
- Full endpoint management
- Advanced security (EDR, MFA)
- Backup & DR included
- License optimization
Fixed-price projects
Not ready for a retainer? Start with a fixed-price project for a new office, an office move or the security basics.
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Office IT Jumpstart
Get your office IT setup right from day one: network, endpoints, printers, email, and backups
€8,500
New offices, office moves, or IT from scratch
- Network setup with VLAN segmentation
- Endpoint baseline (MDM, encryption, AV)
- Printer configuration and scanning
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Security Essentials Pack
Lock down the basics: MFA, EDR, email security, awareness training, and backup immutability
€5,500
SMBs needing immediate security improvements
- MFA/SSO rollout (Azure AD, Google, Okta)
- EDR deployment and monitoring
- Email security hardening
Frequently asked questions
Question not here? Email office@bugaops.cloud
What are your SLA response times?
Response times depend on priority and tier: • P1 (Critical): 15-30 minutes • P2 (High): 2-4 hours • P3 (Normal): Same business day • P4 (Low): 2 business days Resolution times vary by issue complexity but are tracked and reported monthly.
Do you only work with specific vendors?
No. We’re vendor-neutral and work with your existing infrastructure (Microsoft, Google, Ubiquiti, Synology, etc.). We recommend solutions based on your needs, not vendor kickbacks.
Where do you provide onsite support?
We provide remote support across the EU and UK. Onsite visits are available in Romania and nearby regions (Hungary, Bulgaria, Moldova). For other locations, we can coordinate with trusted local partners.
What security standards do you follow?
We follow industry best practices including CIS Benchmarks, NIST frameworks, and GDPR compliance requirements. All our consultants are trained in security fundamentals, and we can help you meet compliance requirements (ISO 27001, SOC 2, etc.).
Who owns the data and credentials?
You do. Always. We document everything, use your credential vaults, and provide full handover docs. If you leave, you get everything: configs, passwords, runbooks, the works.
How long does onboarding take?
Typically 1-2 weeks. We audit your current setup, document everything, set up monitoring and ticketing, and train your team. You’ll have a dedicated onboarding call and a written runbook by week two.
What happens if we want to leave?
No lock-in. Give us 30 days’ notice. We’ll do a clean handover: export all documentation, transfer credentials, train your replacement team or MSP, and ensure zero disruption.
Can you help with one-off projects?
Absolutely. Not ready for a monthly retainer? We offer project-based engagements for office moves, network refreshes, security audits, M365 migrations, and more. See our Solutions page for fixed-price packages.
Tell us what hurts.
What happens on the call
- You describe what is broken. Thirty minutes, no sales pitch.
- We tell you straight: we can help, someone else can, or you do not need us yet.
- If it is a fit, you get a fixed-price proposal with milestones.